Terms and Conditions

1 General

Remote Outback Cycle Tours Pty Ltd trading as MTB Express ABN 63 154 771 678 (referred to herein as “We”, “Üs” and ”MTB Express”) provides bus transfer services between Launceston, Derby, St Helen’s and uplift shuttle services at Derby, St Helens and Queenstown mountain bike trail networks to fare paying customers (referred to herein as “You”, “Your” and “Passenger(s)”) holding a valid ticket only, in accordance with the following Terms and Conditions.

2 Use of Tickets

A valid ticket is a condition of travel on the bus. All tickets are non transferable to another person and can only be used on the route or service booked on.

3 Pre Purchasing Tickets

3.1 We recommend that you pre purchase your transfer or shuttle service 24 hours or more before you wish to travel to ensure a seat on the service you wish to travel.

3.2 We have a 60 minute window for pre purchased tickets from the time of the booking to departure time. Please ensure you book the correct pick up and destination location.

3.3 Tickets can be pre-purchased online from the our website at mtbexpress.com.au or you can walk up and pay the driver using debit/credit cards only, no cash is accepted. Walk ups are subject to availability. All bookings must be paid in full.

4 Cancellations and Changes

Cancellation by You

4.1 If you wish to cancel your booking, please notify MTB Express via our website contact page or via email to info@mtbexpress.com.au. Once we receive your notice, cancellation will take effect on that date subject to the following:

1. If you cancel your service under 48 hours from your booked departure time there will be no refund on the transfer or shuttle cost.

2. If you cancel your service between 48 – 72 hours from your booked departure time then a 50% cancellation fee will apply.

3. Any service cancellations by you over 72 hours will receive a full credit to be used at a later date or you can opt to receive a full refund with NO cancellation fee.

Changes by You

4.2 If you wish to change your booking please you must notify us at least 72 hours before your booked departure date. All change requests can be made at our websites contact page or via email at info@mtbexpress.com.au. 

4.3 Any changes are at the discretion of MTB Express and subject to our cancellation policy and availability.

Cancellation by Us

4.4 We hold the right to cancel any transfer or shuttle service due to but not limited to any unforeseen circumstances, inclement weather, vehicle accidents, breakdowns, natural disasters, trail and road closures and any emergency services, government, council or police advice. In this event we will offer you a full credit to be used at a later date or a full refund. 

Changes by Us

4.5 MTB Express reserves the right to change, postpone, cancel or delay any such aspect of any transfer or shuttle service, if it is necessary to do so due to inclement weather, snow or icy conditions or conditions that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions which may affect the safety of participants.

4.6 In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the service price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.

5 Unaccompanied Minor

5.1 We do not permit children aged less than 15 years to travel unaccompanied by a parent or guardian. All minors under the age of 15 must be accompanied by an adult over the age of 18.

5.2 Minors aged 15 years and over may travel unaccompanied but their supervision and safety is the sole responsibility of their parent or guardian.

5.3 All MTB Express drivers have working with children checks done and hold a valid working with vulnerable people (child related activity) accreditation.

6 Behaviour, Alcohol and Food

6.1 The consumption of any alcohol, other drinks and food (except water in screw top containers) is prohibited.

6.2 The smoking of cigarettes, e-cigarettes or the carrying, using or selling of any prohibited/illegal substance is also prohibited.

6.3 We will require any passenger to disembark, or permission to board will be refused, if in the opinion of MTB Express or the driver and in their sole discretion:

  1. The passenger appears to be or is affected by alcohol or drugs;
  2. There is a threat to any passenger or MTB Express staff member as a result of violent, abusive or aggressive behaviour.

Violence, abuse or aggression in any form will not be tolerated and we will report any such behaviour to the police.

7 Baggage (including bikes)

7.1 MTB Express has a baggage allowance of one mountain bike and one small bag of associated personal/riding equipment per passenger. Additional items (such as large luggage bags, mountain bike carry bags, extra bikes or excess baggage may be permitted, subject to an excess baggage fee and availability of space. 

7.2. Excess baggage can be pre purchased online when you book a ticket. Excess baggage rate is $50 per passenger.

7.3 MTB Express accepts no responsibility and is not liable for any damage to, theft or loss of any passengers property including but not limited to all personal items, luggage and mountain bikes. 

7.4 While we take care to strap your bikes down securely on our purpose built mountain bike trailers passengers are responsible for the protection of fragile items and must ensure that no item causes any danger, obstruction or inconvenience to other passengers, the driver or the bus.

8 Unclaimed Luggage

8.1 Any property that is left aboard a MTB Express vehicle will be stored at the owner’s risk for no more than 30 days.

8.2 A small administration fee may be applied for the return of lost property in addition to any freight expenses incurred in the return of lost property which you must pay in advance.

9 Drivers and Passengers

9.1 MTB Express drivers will provide minor assistance for a passenger at the discretion of the driver.

9.2 Passengers must be able to move and place their own luggage on and off the bus and within the bus.

9.3 Passengers also acknowledge that their luggage must be stowed safely and securely under their seat.

9.4 Passengers acknowledge that by boarding the bus they may be filmed by CCTV footage and any film taken may be used by MTB Express strictly for purposes relating to issues of security and arising from the journey or for the purposes of legal proceedings by MTB Express or third parties.

10 Pets

Any pet, with the exception of assistance dogs, cannot be carried or allowed to travel on the bus.

11 Our Responsibilities

11.1 We will always take utmost care with your property however we are not held liable for wear and tear, loss, theft or damage to any passengers property.

11.2 It is the passenger’s responsibility to ensure they keep with them at all times their personal belongings, bags, mobile devices etc. and to check their seat before disembarking the bus.

12 Limitation of Liability

12.1 To the maximum extent permitted by law:

  1. All passengers and their property are entirely at their own risk;
  2. MTB Express will not be liable to the passenger for death, sickness of or any other injury to any passenger or for any other injury, loss or damage suffered by the passenger whether personal or consequential or otherwise, however caused;
  3. MTB Express will not be liable for the loss of or damage to any personal effects, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey; and
  4. MTB Express liability to a passenger is limited to the amount paid by the passenger to us for his/her ticket.

12.2 It is Your responsibility to meet any airline’s check-in time and to allow sufficient time for unexpected delays, traffic congestion, unavailability, accidents, road works, delays or inoperability of transport services between the car park and the terminal (if any).

12.3 We have no liability to You if You miss your flight unless caused by the negligence of MTB Express or its agents or employees, and then only to the extent that MTB Express negligence has caused or contributed to any additional costs You incur in:

  1. Rebooking your flight at a later time; and
  2. Any accommodation costs incurred provided that a later flight is not available on the original date of travel.

13 Privacy

We understand that your right to privacy is of the utmost importance. To that end, we are committed to the protection of your personal information. Any information we collect from you is used only to provide you with our service. Please refer to our website for our full privacy policy at mtbexpress.com.au/privacypolicy