FAQ

To try to makes things easier for you we have put together some common FAQ to help you with any questions that you may have.

If you still cant find an answer or have an faq recommendation please feel free to CONTACT US and we are only to happy to help you with any queries.

Before you book

How do I make a booking on your website?

To make a booking on our website you simply use our “Find a Transfer” blue booking box located all over our website to start;

  1. Select one way or return,
  2. Select you desired departure date (ignore selecting a time as we have set departure times)
  3. Select your desired pick up location and drop off location
  4. Select how many passengers
  5. Then simply hit “Find a Transfer” and any transfers or shuttles that meet your critieria with be displayed.
What information do I need in order to book?

We need each passengers

  1. First and last name
  2. Phone number
  3. Email address
  4. Postcode

* Sometimes passengers may need to also provide there home addresses if asked for Covid 19 contact tracing requirements.

I cannot find a route I want to book. What to do?

Our set transfer/shuttle routes that you can select from are;

Transfers

  1. Launceston – Derby
  2. Derby – Launceston
  3. Derby – St Helens MTB park
  4. St Helens MTB park – Derby
  5. Weldborough Pub – Derby

Shuttles

  1. Derby – Blue Tier/Bay of Fires Trailhead
  2. Weldborough Pub – Atlas Trailhead
  3. Bay of Fires Trailend – Derby

If the route is not on our lists then we do not have a transfer or shuttle to it.

How do I pay for my transfer or shuttle?
  • For pre-bookings made online via our website you simply just pay at the online checkout via credit card, debit card or direct bank transfer options are available.
  • For walk-up bookings you simply just pay the driver on boarding via credit card or debit card only as we do not accept cash.
Can I book a transfer or shuttle with more than one stop?

Yes you can, but you have to add each extra transfer or shuttle that you want to your booking as we have set transfers and shuttles routes in our online booking system.

Our set transfer/shuttle routes that you can select from are;

Transfers

  1. Launceston – Derby
  2. Derby – Launceston
  3. Derby – St Helens MTB park
  4. St Helens MTB park – Derby

Shuttles

  1. Derby – Blue Tier/Bay of Fires Trailhead
  2. Blue Tier Trailend (Weldborough Pub) – Atlas Trailhead
  3. Bay of Fires Trailend (Swimcart Beach) – Derby

Example, You want to go to Derby from Launceston and then do the Blue Tier trail and get back to Launceston then

Before you travel

What luggage entitlement will I have?

Each paying passenger is entitled to a baggage allowance of one mountain bike and one small bag of associated personal/riding equipment per passenger. Additional items (such as luggage bags, mountain bike carry bags, extra bikes or excess baggage may be permitted, subject to an excess baggage fee and availability of space. See our T&C for more info.

Where will I meet the bus/driver when I arrive?

Our Bus Transfer departure locations are as follows;

  1. Launceston, All our Launceston transfers depart and arrive at the same location at the Cornwall Square Transit Centre 182 Cimitiere St, Launceston.
  2. Derby, All our Derby transfers depart and arrive at the same location at the main street in Derby (bus stop out front of post office).
  3. St Helens MTB Park, All our St Helens MTB Park transfers depart and arrive at the same location at the Flagstaff Rd main trailhead, St Helens.
  4. Weldborough Pub, All our Weldborough transfers depart at the same location at the Weldborough Pub, 29722 Tasman Hwy, Weldborough.

Our Uplift Shuttle departure locations are as follows;

  1. Launceston, All our Launceston transfers depart and arrive at the same location at the Cornwall Square Transit Centre 182 Cimitiere St, Launceston.
  2. Derby, All our Derby transfers depart and arrive at the same location at the main street in Derby (bus stop out front of post office).
  3. St Helens MTB Park, All our St Helens MTB Park transfers depart and arrive at the same location at the Flagstaff Rd main trailhead, St Helens.
  4. Weldborough Pub, All our Weldborough transfers depart at the same location at the Weldborough Pub, 29722 Tasman Hwy, Weldborough.
What happens if I can’t locate my bus/driver?

If you are having trouble locating the bus that you are booked on please follow these steps;

  1. Check that your at the right departure location for your transfer or shuttle as per your booked ticket.
  2. Check that you have not missed the advertised departure time.
  3. Look out for a white mini bus towing a mountain bike trailer with our MTB Express logo.
  4. If you have still can’t locate the bus contact the driver ASAP on 043 769 6060 and they will help you.
How long will the transfer/shuttle take?

Our Bus transfer duration times are;

  1. Launceston – Derby transfer is 90 minutes.
  2. Derby – St Helens MTB park transfer is 90 minutes (this transfer goes via the Blue Tier on the way).
  3. Weldborough Pub – Derby transfer is 25 minutes.
  4. St Helens MTB Park – Derby transfer is 70 minutes.
  5. Derby – Launceston transfer is 90 minutes.

Our Uplift shuttle duration times are;

  1. Derby – Blue Tier/Bay of Fires trailhead shuttle is 40 minutes.
  2. Weldborough Pub – Atlas trailhead shuttle is 10 minutes.
  3. Bay of Fires trailend – Derby shuttle is 100 minutes.

*Please note all times are approx and are subject to road conditions etc.

What is the maximum number of passengers per vehicle?

The maximum number of passengers per vehicle is 12 (not including the driver).