FAQ

We Have Put Togther A List Of FAQ

Public Shuttles

We have a huge range of shuttles that service all trails. The main Derby network (Black Stump), Blue Tier, Atlas, the full Bay of Fires trail and Australia’s best trail, the first 13km of the Bay of Fires trail.

All shuttles depart from the main shuttle bus carpark at the main trail head at Derby.

All our shuttles can be pre-booked online direct from our website. The only shuttle that you can walk up and pay is on our Black Stump shuttle service. 

If you are running late please call or text us on 043 769 6060 as soon as you can.

We take great pride in keeping your bike safe and we have the latest premium shuttle trailers at Derby. We offer a secure scratch free service.

  • If you cancel your booking 48 hours or more from the booked departure time then you will receive a full refund less a 20% cancellation fee of the paid price will apply.
  • If you cancel your booking less then 48 hours from the booked departure time then a 100% cancellation fee of the paid price will apply.

Please see our terms and condtions for more information.

  • If you wish to change your booking you must notify us at least 48 hours before your first booked departure time. All change requests can be made via our website contact us page or via email.
  • Any change requests by you are at the discretion of MTB Express and subject to our cancellation policy and availability.

Yes, Book 4 – 12 people on the same booking and get 10% OFF. Book 13 -22 people on the same booking and get a massive 20% OFF.

Premium Shuttles

We offer a premium shuttle service where up to 5 persons in a group can book our premium mini shuttle bus for the day and be treated with a bit of luxury and extra service.

For one set price per day you get, Your own private mini bus, professional local driver, your choice of trails and morning tea/coffee and cake is all included. 

We have a number of premium shuttle options available and prices start from $399. Please see our “private shuttle” web pages for prices.

Yes we will pick you up and drop you off at the accommodation in Derby.

A group of 5 is the maximum with the min being 1 person per booking.

We have put together the best trail combo packages for you with a choice of 1. Riding the main Derby network trails, 2. The Blue Tier trails and 3. The Bay of Fires trail.

Yes. If the trail package is not what you want simply let us know and we can give you a quote on what you want.

Group Packages

We offer a very flexible service. Any group package can include, airport transfers, uplift shuttles, morning tea/coffee and cake, accommodation, meals and bike hire. You decide what you want.

Yes, you can customize a package to suit your needs and budget. Only pay for what you want.

We are group specialists and can cater for groups from 4 to 22 persons. 

Even though we are based at Derby you can also ride at many other fantastic riding locations around Tasmania. You can choose from Blue Derby, St Helens, Maydena, Queenstown, Wild Mersey and many other smaller destinations. 

Yes, we can offer airport transfer services as part of any group custom package.

A 10% deposit is due for the booking to be confirmed with the balance not due until 4 weeks before the first departure date.

Derby Town Info

Derby is only a small country town but is always growing with new shops and businesses catering for the growing market. Currently there is a post office, 2 pubs, 2 cafes, 4 bike hire/gear shops, a donut and pie shop, 2 stand alone restaurants and a mechanic workshop with fuel.

No the nearest ATM is at Scottsdale, 30 min drive away.

Currently you can only get Telstra service but Optus has just installed a tower and will be operating in late 2022.

Derby has lots of Air BnB properties (mainly houses) available in all shapes, sizes and prices. The only single accommodation is the Dorset hotel.

Branxholm a 5 min drive or 20 min ride from Derby has a small IGA with most things and Scottsdale a 30 min drive away has a Woolworths and chemist.

Yes at least 2 of the 4 bike hire shops in Derby also do mechanical repairs but spare parts can be limited.

You can ride at Derby all year but the best time is during summer from Oct – April. Winter is very wet and cold and not as enjoyable plus the Blue Tier trails are closed during winter but the main Derby network stays open all year.

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